1. (7)
Under which of the following conditions will codes of ethics be less effective?
A. If support for whistleblowers is explicitly stated in the code
B. If people who violate the codes are not punished
C. If the codes are policy based
D. If the codes explicitly state what behaviors are unacceptable
2. (11)
As mentioned in class. Gaining management skills best happens through a combination of all of the following sources EXCEPT:
A. Reading books and articles
B. Taking on a task that improves your functional expertise
C. Getting real experience managing others
D. Reflecting on past experiences
E. Building a network of mentoring relationships
3. (22)
To “manage” according to the definition, you must work ______.
A. In a way the builds on your strengths
B. Through other people
C. In compliance with the law and a company’s ethical code
D. In an organizational setting
4. (25)
Julie Morgenstern, in her best-selling book, suggests four tactics that can be done to handle tasks that don’t fit well in your prioritization scheme. Which of the following is NOT one of those tactics?
A. Delaying
B. Diminishing
C. Debating
D. Deleting
E. Delegating
5. (26)
Which is a more complete list of effective ways to encourage ethical behavior in your employees?
A. Assess the current situation and then train managers and employees to do the right thing
B. Measure and monitor ethical behavior, enforce violations, and demonstrate top management commitment to ethics
C. Develop a code of ethics, create a whistleblower protection program, hire a consulting firm to conduct an ethics audit and appoint an ethics audit, and appoint an ethical advocate
D. Develop a code of ethics select and hire for ethics, train employees, create an ethical climate
6. (27)
Stakeholders are groups that are influenced by and can influence the decisions an organization makes. These include stockholders, customers, suppliers, government, employees, and the local community. In class, we cited surveys showing that 80% of top-level managers believe they should be socially responsible to their stakeholders, but that they tend to focus on some stakeholders more than others. In the following list, which stakeholders tend to receive less priority from managers relative to the others?
A. Employees
B. Customers
C. Suppliers
D. Stockholders
7. (28)
There are four major functions that managers fulfill. Consider the following examples that represent three of the four functions. Figure out which function is NOT represented. Then select the option below that best represents the fourth (missing) function:
As the chief marketing officer of your firm, you (1) work with the executive team to compare actual performance to desired targets, (2) have an inspirational meeting with your senior managers, and (3) assign the senior managers to work in teams. Related to each of your product lines.
Which statement below best represents the fourth management function?
A. Managing conflict and communication
B. Deciding whether to develop a new product line
C. Revising the sales budget for the next fiscal year
D. Analyzing deviations rom sales targets
E. Delegating work and coordinating efforts
8. (35)
Which company would be considered to be the most socially responsive, or socially responsible?
A. One that admits responsibility for a problem
B. One that accepts responsibility and does all that is expected to solve a problem
C. One that denies responsibility for a problem
D. One that leads the industry in anticipating responsibility for future problems
9. (49)
After an organization’s founders are gone, the organization can use _______ to sustain its organizational culture.
A. Organizational heroes
B. Organizational maps
C. Organizational charts
D. Organizational structure
E. Organizational associations
10. (50)
A team wanting to take advantage of the diverse perspectives of its members from different backgrounds could maximize the benefits of diversity in team by all of the following EXCEPT:
A. Asking extra questions to clarity a person’s intended meaning
B. Taking extra to get know one another’s backgrounds on a personal level
C. Assuming that a person who has let the team down has good intentions
D. Working mostly independently so as to not create delays with group
11. (55)
A critical element of self-control is prioritization-deciding what is urgent and what is important. Which of the following managers has the right idea with regard to prioritizing their time?
A. Evan who ignores work and plays all day, every day
B. Earnest who allows his boss to prioritize his daily schedule
C. Eddie who prioritizes his time for important tasks, even if they are not urgent
D. Evelyn who ignores urgency completely, she prioritizes, she prioritizes her day so that she does what she personally wats to do
E. Emily who prioritizes her time so that full urgent tasks are done within the same work day.
12. (62)
The _______ around the ethics of killing another human being is high – people generally agree that such behavior is wrong.
A. Social Consensus
B. Probability of effect
C. Proximity of effect
D. Magnitude of consequences
13. (65)
All of the following were discussed in lecture as ways teams create norms EXCEPT:
A. How the team characteristically responds to critical events
B. The tone and example given by the manager
C. Attending team training on team management best practices
D. A formal written agreement like a team charter
14. (70)
A common mistake in self-control is allowing negative emotions such as depression and anxiety to derail or disrupt your progress. As discussed in class, research experiments by Martin Seligman showed that one way to significantly reduce negative emotions and to significantly increase positive emotions even up to sim months later is to:
A. List three good things that happened each day
B. Do something good for someone in need
C. Listen to professor Crawford tell jokes (this is so true. But not the right answer)
D. Get plenty of physical exercise and sleep
E. White memories from your childhood
15.()
I f you discover that you have to do the work of a colleague who called in sick, and you have too much to do this week, which of the following would NOT be agood time management technique to use, according to Morgenstern?
A. Ask a different colleague to take over some of the tasks they are qualified to do
B. Postpone some of the less important tasks that can be completed another day
C. Skip some of the tasks you have on your list that just don’t need to be done
D. Spends a shorter amount of time on some tasks, even if they aren’t done perfectly
E. Work extra hours the rest of the week and stay up late to get it all done
Studocu
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?”
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?”
●A. Nothing. This is the end of the process
●B. Self-Assessment
●C. Goal Setting
●D. Self-Control
●E. Self-Insight
If you were trying to follow the self-management process described in class, what would you
do after you have “evaluated and rewarded yourself?”
●A. Nothing. This is the end of the process
●B. Self-Assessment
●C. Goal Setting
●D. Self-Control
●E. Self-Insight
1. If you were trying to follow the self-management process described in class, what would you do after you have “evaluated and rewarded yourself?”
A. Nothing. This is the end of the process
B. Self-Assessment
C. Goal Setting
D. Self-Control
E. Self-Insight
F. A colleague asks how she can become “management material.” She really wants to get
G. promoted to first-line supervisor. Based on what you know about learning to manage from the
H. Honeywell study, which of the following would be the best piece of advice you could give her?
2. A colleague asks how she can become “management material.” She really wants to get promoted to first-line supervisor. Based on what you know about learning to manage from the Honeywell study, which of the following would be the best piece of advice you could give her?
A. Get a mentor who is an executive with the company
B. Get a business degree from a great business school
C. Seek out a challenging management assignment
D. Read an outstanding book on management
E. There is nothing she can do; good managers are born not made
3. Based on what we’ve learned about roles in teams, which of the following profiles of team member roles would be most effective?
A. Member #1-Task oriented; Member #2- Task oriented; Member #3- Task oriented
B. Member #1-Maintenance; Member #2- Task oriented; Member #3- Task oriented
C. Member #1- Task oriented; Member #2-Self Orientated; Member #3–Task oriented
D. Member #1-Maintenance; Member #2-Mainetnance; Member #3- Self Orientated
E. Member #1-Task oriented; Member #2-Self Orientated; Member #3–Self Orientated
4. Of the countries presented in the book, Japan had the highest masculinity score. This means?
A. In this country people generally wear dark colors and strong patterns
B. In this country people generally value competition and achievement
C. In this country people generally value relationships and nurturing others
D. In this country people generally put loyalty to the group and not to themselves as individuals
E. In this country people generally are selfish
5. There are four major functions that managers fulfill. Consider the following example and determine which of the major management functions is missing. As the CEO of your company, you come to work to finalize the company’s strategic goals, have an inspirational meeting with your vice presidents, and very that they are doing what they are supposed to be doing. Which of the four functions is not represented?
A. Delegating work and coordinating efforts
B. Forecasting the future
C. Comparing actual to desired performance
D. Managing conflict and communication
E. Developing rules and procedures
6. You meet someone in a restaurant and strike up a conversation. She gives you a business card with the title “Chief People Office.” Which of the following is most likely true about her position?
A. She works in marketing
B. She knows little about finance
C. She is in first-line management
D. She is in middle management
E. She is in top management
You have a friend with great technical skills but poor conceptual skills and low motivation to
manage. What management role would she be ideally suited to perform?
7. You have a friend with great technical skills but poor conceptual skills and low motivation to manage. What management role would she be ideally suited to perform?
A. Top Management
B. Middle Management
C. First-Line Management
D. Accounting & Finance
E. Operations Management
8. Each team member it has the potential to be productive and it is avoiding class problems like social loafing and taking too much time with basic maintenance. Using the productivity equation where would you look to improve this team’s productivity?
A. By increasing the team’s potential
B. By increasing process gains
C. By reducing process losses
D. By increasing the use of incentives
E. By reducing the team’s potential
9. If you discover that you have to do the work of a colleague that called in sick, and you have too much too much to do this week, which of the following would be a good time management technique to use, according to Morgenstern?
A. Take a shortcut and reduce the time necessary to complete some of the less important tasks
B. Discover new ways to get the work done effectively and efficiently
C. Recognize that pain is short term, and sacrifice sleep to get it all done
D. Complain to your boss about the short notice and threaten to quit unless you get help
E. Quit
10. No
11. You manage a retail store. Two of your salepeople get into a fight. You resolve this conflict because it is starting to interfere with their work. What managerial did you use?
A. Interpersonal
B. Conceptual
C. Technical
D. Operational
E. Judicial
12. What is the first logical step for internationalizing a company?
A. Licensing
B. Exporting
C. Strategic Alliances
D. Acquisition
E. Relocation
13. These features of the environment determine the uncertainty managers will face. They are?
A. Complexity, Scarcity, Change
B. Change, Confidence, Coincidence
C. Economy, Politics, Culture
D. Economy, Politics, Sociocultural
E. Economy, Culture, Demographics
14. The company where you work has been actively fighting against regulation that would reduce the use of plastics in your products. Your CEO has a personal transformation when he learns that discarded plastics are creating a large trash heap in the Pacific Ocean. As a first step, he wants the company to move one step higher along the continuum of social responsiveness. Which of the following would be consistent with the next stage?
A. Begin promoting the use of non-plastic alternatives to customers and competitors
B. Alter their business strategy to focus on markets that do not require the use of plastics
C. Adopt a policy to reduce plastic use that would be consistent with the proposed regulation
D. Alter their management practices to encourage many different ways to reduce waste
15. Which is a more complete list of effective ways to encourage ethical behavior in your employees?
A. Develop a code of ethics, recruit/select/hire for ethics, train employees, create an ethical climate
B. Develop a code of ethics, create a whistleblower protection program, hire a consulting firm to conduct an ethics audit, and appoint an ethical advocate
C. Train ethical behavior, measure and monitor ethical behavior, enforce violations, and demonstrate top management commitment
D. Assess the current situation, train managers and employees, measure adherence rules, and punish violators.
16. No
17. White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following is a component of its sociocultural environment?
A. A period of business prosperity
B. The development of fully automated drive-through windows
C. A price war with Burger King andMcDonald’s
D. The fact most consumers prefer eating out rather than at home
E. Regulations passed by the Food & Drug Administration
18. No
19. Imagine a Brazilian car manufacturer wanted to export its automobiles to Bolivia. The distribution of income within Bolivia is highly unequal and the majority of the population is below the poverty line. This is a(n) _____ component in Bolivia’s general environment.
A. Irrelevant
B. Sociocultural
C. Economic
D. Political/Legal
E. Demographic
20. Legislation concerning the disposal of used cooking oil would be part of the _____ for restaurants.
A. Internal Environment
B. Specific Environment
C. Sociocultural Environment
D. General Environment
E. Environmental Differentiation
21. No
22. The first and most important step managers use to make sense of their changing environment is __________.
A. Environmental Scanning
B. Perceptual Re-engagement
C. Modifying Budgets
D. Downsizing
E. Benchmarking
23. No
24. According to Kholberg’s model of moral development, people at the _______ level make decisions that based on what you believe you will get or lose by making a particular decision.
A. Unconventional
B. Preconventional
C. Conventional
D. Postconventional
E. Natural
25. Bayer AG and Dupont Dow are both international chemical manufacturers. Along with a few other companies, they were indicted as participants in a price fixing scheme that artificially and unfairly drove up the costs of certain chemicals. They would be most likely to use the ______ model to justify their actions.
A. Economic
B. Stakeholder
C. Shareholder
D. Accounting
E. Fiscal
26. A friend of yours who writes code for mobile software has asked if acting socially responsible would increase her company’s economic performance. What would be the best response?
A. Yes, Look at examples of Starbuck’s Coffee and Ben & Jerry’s
B. No, There is strong evidence of a negative relationship between social responsibility and performance
C. No, Stakeholders do not support social responsibility if it lowers performance
D. Yes, Economic performance improves as soon as a socially responsible strategy is implemented
E. Yes, There is a small positive relationship between performance and social responsibility
27. According to the portfolio theory, what is the best way for a corporation to avoid failing?
A. Become diversified
B. Hire a great portfolio manager
C. Conduct regular environmental scanning sessions
D. Focus only on large and growing markets
E. Sell off questionable businesses
28. A good agenda for a team ends with a ________?
A. Easiest issue to tackle
B. Hardest issue to tackle
C. Reading of the minutes for accuracy
D. Review of who is doing what
E. A discussion of the next meeting’s agenda
29. No
30. In the equation for team performance, production blocking is categorized as which of the following?
A. Process Loss
B. Process Gain
C. Group Potential
D. Group Performance
31. What is a mongrel, according to the Zachary article?
A. Person
B. Company
C. Nation
D. Any of the above
32. According to lecture, what is one of the most under-appreciated and under-valued ways of getting into business?
A. Getting a bank loan
B. Taking over a family-owned business
C. Buying a franchise
D. Starting a brand new business
E. Working for commonweal
33. Which of the following is NOT in the Gumpert approach to new business plans?
A. Great Presentation
B. Letters of support from customers
C. Financials that show good cash flow
D. Web Site
E. Great Story
34. After a SWOT analysis you determine that your company does not have enough cash on handto start a new product line. This is an example of what?
A. Strength
B. Weakness
C. Opportunity
D. Threat
