As a Customer Service representative for a hospital:
- How is information (data, use of technologies) currently managed in your organization (don’t share the name of the organization)?
- Who ‘controls’ the information? As you know, information is power.
- Which technologies (high level view) provide the information (data)?
- Which Magana model (T1, T2, or T3) would best describe the how IT and IM are used in your work organization? Do you consider your organization to be Information Centric?
- How do you use the data provided to you to make you more effective and impactful in your work and public service?
- Is the information helpful?
- Does it make a difference in policy, practice, results?
