QUESTION 1

Which of the following characteristics of servant leadership is focused on understanding, identifying, and clarifying the needs of others?

		Empathy
		Stewardship
		Listening
		Healing

QUESTION 2

Published organizational values are an example of which level of organizational culture?

		Artifacts
		Espoused values
		Enacted values
		Underlying assumptions

QUESTION 3

Which of the following skills is associated with emotional intelligence and having social awareness?

		Emotional awareness
		Empathy
		Self-control
		Influence

QUESTION 4

Which potential types of stressors could be caused by having a lower socioeconomic status?

		Individual level
		Group level
		Organizational level
		Extra-organizational level

QUESTION 5

What type of team is characterized as having high collective autonomy and completing tasks independently?

		Virtual teams
		Work teams
		Self-managed teams
		Project teams

QUESTION 6

Which of the following explains biases associated with sticking to a course of action that has been proven to be ineffective?

		Confirmation bias
		Framing bias
		Representative bias
		Escalation of commitment bias

QUESTION 7

Which of the following workplace attitudes describes how an employee is willing to put in extra effort and hard work because they feel the organization values the work they perform and is concerned with their general well-being?

		Perceived organizational support
		Employee engagement
		Organizational commitment
		Job satisfaction

QUESTION 8

Which of the following needs did Maslow characterize as a need to feel recognized and accomplished?

		Esteem needs
		Self-actualization needs
		Safety needs
		Love needs

Question 9

There are a number of recipient characteristics that lead to resistance to organizational change. Select three of the recipient characteristics that cause resistance to change. Explain each of the three causes, and provide examples of each type of resistance.Your response must be at least 200 words in length.

QUESTION 10

There are four categories of leadership behaviors. Discuss each of the four categories, and assess the category's appropriateness for the public sector.Your response must be at least 300 words in length.