NURS_FPX6214_ZabalaJennifer_Assessment4_1.pptx.pdf

Telehealth Staff Training

J E N N I F E R Z A B A L A

C A P E L L A U N I V E R S I T Y

H E A LT H C A R E I N F O R M AT I C S A N D T E C H N O L O G Y

D R . W I L E Y

M A R C H 2 0 2 2

The goals of telehealth

•Make health care accessible to everyone

•Make services easier and more convenient for people with mobility, time or transportation issues

•Provide access to specialists

•Improve communication and coordination of care among the interdisciplinary health care team and the patient.

(Lokken et al., 2020)

The benefits of Telehealth

•Increases access to care including specialists

•Reduces costs

•Increases patient satisfaction

•Increases patient outcomes

•Allows for flexibility

(Gajarawala & Pelkowski, 2021)

Telehealth Challenges•Lack of access to technology

•Lack of broadband internet

•Concerns regarding quality of care and experience

(Adams et al., 2021)

Risks associated with Telehealth

Data AccuracyHealthcare Coverage

Privacy and Confidentiality

Strategies for Success•Training/EducationHealth care providers and staffIT support team Patients

•Communications

•Improvement Cycle

(Lokken et al., 2020)

Patient Confidentiality and Privacy

Telehealth etiquette

HIPAA

Security Audits

Federal and State Regulations

Telehealth Effectiveness Assessment•Patient satisfaction surveys

•Staff feedback

•Quality Improvement team data collection

(Cresswell et al., 2017)

Training and Support•In-person training

•Online training

•Role and department specific

•IT telehealth team

(Lokken et al., 2020)

Questions?

THANK YOU

References

Adams, R. B., Nelson, V. R., & Holtz, B. E. (2021). Barriers for telemedicine use among nonusers at the beginning of the pandemic.

Telemedicine Reports, 2(1). https://doi.org/10.1089/tmr.2021.0022

Cresswell, K. M., Bates, D. W., & Sheikh, A. (2017). Ten key considerations for the successful optimization of large-scale health

information technology. Journal of the American Medical Informatics Association, 24(1), 182–187. https://doi.org/10.1093/jamia/ocw037

Gajarawala, S. N., & Pelkowski, J. N. (2021). Telehealth benefits and barriers. The Journal for Nurse Practitioners, 17(2), 218–221.

https://doi.org/10.1016/j.nurpra.2020.09.013

Lokken, T. G., Blegen, R. N., Hoff, M. D., & Demaerschalk, B. M. (2020). Overview for implementation of telemedicine services in a large

integrated multispecialty health care system. Telemedicine and e-Health, 26(4), 382–387. https://doi.org/10.1089/tmj.2019.0079