Cathy Xue Chen
1110 S 5th Ave
Monrovia, CA91016
Phone (626) 632-3792
Email: nanami5312@gmail.com
SUMMARY
Fluent in Mandarin and English. Studied Japanese for two years while in college. I’ve graduated from Cypress College for Aviation Management focusing on flight attendant courses. What I’ve gained in school is valuable networking resources from my colleague and professor in different programs. Patience and unity is what one would discover from me. I’ve been working part time with a variety of people in different areas. Spending most of my experience working with medical professionals. I’ve learnt to be full hearted and patient with customers. Proficiency in Microsoft Office.Capable of working under stress,and willing to learn.
EXPERIENCE
Envision Audi Of West Covina- BDC representative, Audi Service advisor assistant. [Working as front desk at service department answering phone calls and assisting customers with maintenance appointments. Make general consultations with Audi customers. Computing and updating client information on Audi America to follow up with previous clients] .April 2022-Nov 2022
Rancho Smile Dental Group- Front desk [Scheduling appointments and follow up with clinic patients. Assisting the dentist with x-rays and tools preparation. Making phone calls with insurance companies for dental procedure approvals.] Jan 2022- April 2022
Ravel, Monterey Park— Sales Representative. [Retail Korean designer brand clothings. Organize and stock up products. Customer service experience and communication skills.] Nov. 2018- Dec.2022
ABC Pharmacy, (both Rancho Cucamonga & upland branch)— Pharmacy clerk/PA tech. [Organize and follow up patients for their medication. Fill out authorization paperwork to insurance companies for patient’s medication. Assistant other duty works for pharmacists.]
August 2016 – May 2017
SKILLS
4 years of customer service and sales experience. Currently taking bookkeeping classes with a comprehensive knowledge to use quickbook and excel. capable of working under stress,and willing to learn.
Compassion customer servicing skills with ability to learn and adjust.
EDUCATION
Cypress College 2018-2022, Aviation Management Focus on Flight Attendant Course
Upland High School & Temple City High School
September 2014- June 7,2018
