Topic 5 DQ 1
Measurement is required to determine the success of your CQI project. What is the difference between outcome and process measures? Which are more important? Why? Support your reasoning with an example.
Topic 5 DQ 2
Identify which one of the following approaches you would choose to assist in determining and measuring outcomes: FMEA, Pareto principle, and control charts. Describe the best approach and explain why you chose it.