Discussion 1
Prior to beginning work on this discussion forum,
- Review the film .
- Review Chapters 1 and 2 in the course textbook Managing for Quality and Performance Excellence.
- Review the weekly lecture for this week.
- Study the infographic Summary of W. Edwards Demings famous 14 points for Management.
Select your organization or an organization you know of to complete the assignments in this course.
In your discussion post,
- Compare Demings definition of quality (a product or a service possesses quality if it helps somebody and enjoys a good and sustainable market) with the definition in Chapter 1.
- Discuss the importance of quality.
- Explain how the organization you have selected defines and applies quality.
- Explain some of the organizations practices in managing human assets and in sharing data and information with employees, customers, and suppliers.
- Discuss how the organization aligns its business practices with key organizational objectives.
- Describe how well the organization performs and whether the performance gives them a competitive advantage.
Guided Response: Respond to at least two of your fellow students posts in a substantive manner, and provide recommendations to extend their thinking. Support your position by using information from the weeks readings, examples from current events, and/or other scholarly or credible resources. Cite references, if needed, according to the Writing Centers resources and
Discussion 2
Prior to beginning work on this discussion forum,
- Review Chapters 1 and 2 in the course textbook Managing for Quality and Performance Excellence.
- Review the weekly lecture for this week.
In your discussion post, after reviewing the total quality management (TQM) concepts from your readings this week, explain how you would apply them to either your organization or an organization of your choosing. How would the organization change as a result of applying these TQM concepts?
